Terms and Conditions

The terms & conditions for booking our homes are detailed below.
Please keep a copy of this for your reference.


Bookings

  • The signing of the booking form by the party leader confirms acceptance of the terms and conditions set out and shall be binding on the persons listed on the booking form intending to occupy the premises (or any subsequent amendments to this list). 
  • Guest providing booking information will be of legal age to bind these terms and conditions in the State of Florida
  • No pets allowed.
  • For the comfort of guests, there is a non-smoking policy in place in all of our homes, however, smoking is permitted on the patio area. Please use ashtrays, as provided.
  • To ensure comfort, security and peace of mind, all of our homes are registered with the State authorities and in full compliance with all relevant legislation.

Rental Period

  • Stays of 5 nights or less will incur a cleaning fee as specified in booking amount.
  • The home is available from 4pm, local time, on the day of arrival.
  • Departure must be by 10am on the morning of departure.
  • Guests may arrange to arrive earlier or stay later if the home is available. A nominal charge will be levied for this service and must booked with us in advance.

Payment

  • A non-refundable deposit of $150 per week is required within 7 days of your initial reservation, together with the completed Booking Form. Upon receipt of this deposit and Booking Form you will be sent a confirmation of the booking.
  • Payment of the balance is due no later than 8 weeks prior to your arrival date. Upon receipt a confirmation will be sent out. You will receive full details of the home, along with directions and key codes within 2 weeks of your departure date.
  • Please note that a reservation fee may be added to the total booking amount, said fee will be $25 USD.
  • Failure to make the final payment by the due date (8 weeks prior to arrival) may result in the loss of the booking and deposit.
  • We recommend that all guests ensure they have appropriate holiday, medical, injury and cancellation insurance cover prior to travel.

Security Deposit

  • The client is solely responsible for any theft, damage or breakages that may be caused to the property or it’s inventory during your stay.
  • You are required to pay a refundable security/breakage deposit of $250. This can be taken against a credit card upon arrival at the home or by check, in advance, when making your final invoice payment. The deposit will be refunded by the same manner it was paid after a satisfactory inspection of the home, after your departure and return of the key. This may be up to 30 days after your departure.
  • The home is checked prior to your arrival and after your departure and any faults are reported to the management.
  • We reserve the right to retain the security deposit either in part or in full to cover damage, theft, breakages or non-return of the keys. This may also include additional cleaning costs for spills, stains, etc.  Receipts for repairs/replacements will be provided in the unlikely event that such retention of the security deposit is required.
  • We reserve the right to pursue a guest for recompense for any and all damages caused which may exceed the value of the security deposit and will require payment within 14 days of being served notice of this.
  • Florida has a sub-tropical climate and care must be taken with food that is left uncovered. Uncovered food can attract insects very quickly. Any added costs for pest control services incurred for lack of care may be passed to you.

Cancellation by Guests

In the event of your party needing to cancel, the following conditions will apply:

  • 8 weeks prior to departure – 20% of the total charge
  • 5 weeks prior to departure – 50% of the total charge
  • less than 5 weeks, will result in us retaining 100% of the booking fee (not including the security deposit)

Cancellation by the Home Owner or Special Dreams Management

In the unlikely event that personal circumstances necessitate cancellation of the booking we will refund any monies paid by the party (without interest, compensation or consequential loss of any kind). However, we will seek to relocate your booking to a home of a similar or superior standard.

Force Majeure:  We, Special Dreams Management, the owners and their agents accept no responsibility or liability for any loss or damage or alterations to the terms of this booking caused by events beyond their control including, but not restricted to, war, civil commotion, flight delays or cancellations, technical difficulties with transportation, alteration or cancellation of schedules by carriers, adverse weather conditions, fire, flood, industrial dispute or any other event beyond their control.

Safety & Security

  • Due to state fire regulations, under no circumstances may more than the maximum number of persons identified on the booking form occupy the home.
  • All swimming pools are used entirely at the guest’s own risk.  No jumping, diving, horseplaying, pushing or running is allowed and children must be supervised at all times.
  • Glass is not permitted in the pool area at any time. Please use the plastic ware provided.
  • The guest is responsible for locking the doors to the extent of locks available at the property before leaving at any time during their stay.

Complaints

In the unlikely event of a problem arising during your stay in one of our homes, you should contact us immediately and we will seek to resolve the matter within a reasonable period of time. If the problem has not been reported to us, the management company, within 14 days of the problem arising, we cannot accept any responsibility.

Disclaimer

LIABILITY – The property is privately owned and neither the owners nor we, the management company accept any responsibility whatsoever for personal injury, accidents, loss or damage to persons or personal effects, however caused.

We, the management company, the owners and their agents reserve the right of entry at any time. This includes such workers as maintenance crew, gardeners, etc.

INFORMATION PACK – whilst all information supplied is deemed to be correct, and to the best of our knowledge, it is understood that the information supplied is for guidance purposes only and does not form part of any contract.